We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Our exchange policy allows customers to exchange any purchased item within 14 days of the purchase date, as long as the item is in its original condition and packaging to our PO Box; PO Box 55 KOGARAH NSW 1485
To initiate an exchange, customers must contact our customer service team at firstname.lastname@example.org and provide their order details and reason for exchange. We will then provide instructions for returning the item and processing the exchange.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We are not liable for any stolen packages after delivery. If the tracking number shows the package has been delivered, it's likely there is nothing we can do except file a claim with the courier company.
Please note that shipping costs for returned and/or refunded item/s and the exchanged item/s will be the responsibility of the customer, unless the item is being exchanged due to a defect or error on our part.